+46 (0) 200 11 01 01

info@addcit.se
support@addcit.se

OUR WORKFLOW

Analysis Analysis

We start with a joint analysis of the present situation, as well as defining requests and requirements

Pre-study Pre-study

If needed, a pre-study is conducted to attain a basis for decisions

Design Design

A basis for decisions, including a technical solution, timetable and cost estimation is presented

Implementation Implementation

Together with the customer, we ensure that provided project targets are reached

Conclusion Conclusion

The project is documented and training of concerned parties is conducted

System updates System updates

We provide ongoing system updates to ensure access to current functionality and high reliability

Technical support Technical support

We offer support in operation and technical problems

Optimization Optimization

Ongoing development and maintenance of workflows and integrations is provided

Education Education

Continued education of the organization is offered throughout the life cycle

YOUR CHALLENGE? OUR SOLUTION

Energy company
• 1,000 employees
• 100,000 customers

CHALLENGE

Complex customer service requirements

SOLUTION

State of the art contact center platform, highly integrated with the organization’s customer service systems, such as CRM and survey systems

-

Civil authority with 20,000 employees present in over 80 locations in Sweden. Interacts with both domestic and international actors

CHALLENGE

Complex security requirements. Large distributed organization

SOLUTION

addCIT has delivered Life Cycle Management for the past 30 years. Recently contracted for another 7 years

-

International software development company specialized in enterprise resource planning (ERP)

CHALLENGE

Global organization with 2,700 employees and 2,400 customers in more than 60 countries with extensive external and internal communication requirements

SOLUTION

Private cloud including contact center and Lync-integration

-

Are you ready to let us take care of your
Seamless Communication solutions?

 

CONTACT US